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FREQUENTLY ASKED QUESTIONS

What size is My Cubby Case?


The case is 56cm x 38cm x 23.5cm




Is My Cubby Case suitable for hand luggage?


Yes, my cubby case case was made to the general hand luggage size, however it is always worth checking with the airline’s policies.




What if My Cubby Case is broken or damaged?


Please contact us at hello@mycubbycase.com where we will get back to you as soon as we can, and we’ll do our best to help.




Who is My Cubby Case suitable for?


The mycubbycase is perfect for all dog owners. If your dog travels with you at, whether it be in the car to see family, on the train to visit friends, or even on an aeroplane for a holiday, the fully equipped compact design allows you to carry all its needs in one hand luggage sized case. The case is also perfect for those owners who live busy lives finding themselves leaving their dogs with dog sitters.




What is the weight of My Cubby Case?


The weight of the case including all the additional included items is 5kgs. The weight will however depend on what the owner includes into the vast compartments.




Can I return my order?


If you’re unhappy with your order for any reason, you can return the product to us within 14 days of your delivery in perfect condition with original packaging. We will happily refund the original price of the item or send you an exchange. We regret that postage and packaging are costs that cannot be refunded.




What is the delivery process?


A free delivery is included in the pre-order price within the mainland United Kingdom however, delivery outside of the UK will need to be quoted by contacting hello@mycubbycase.com.




Do you deliver outside the United Kingdom?


For all deliveries outside of mainland United Kingdom please contact us at hello@mycubbycase.com




How can I contact you about a collaboration or brand partnership?


If you are interested to work with mycubbycase for a partnership or brand collaboration please send us an email to James@mycubbycase.com or Leighton@mycubbycase.com and we will get back to you as soon as we can.




When will my pre-ordered My Cubby Case arrive?


We believe our order will be ready to ship by December just in time for Christmas. So take advantage of our pre order discount as they will run out fast. Please be aware that this date is subject to manufacturers and potential issues that are sometimes of our control. If you wish to cancel your pre order before its arrival email us at hello@mycubbycase.com where we will get back to you as soon as possible.




What size is the travel bed?


The travel bed is 88cm x 57cm x 4cm





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We believe My Cubby Case is the premier dog travel case on the market, offering exceptional and competitive value for money. My Cubby Case has a very stylish and sleek look that provides incredible convenience and practicality; gone are the days of using carrier bags for your dog’s belongings.

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